Warranty

Factory Direct Lighting – Limited Warranty for LED Luminaires

Factory Direct Lighting warrants that its LED fixtures are free from manufacturing defects in materials and workmanship for a period of five (5) years from the date of shipment or from the date of purchase, as evidenced by a valid proof of purchase (such as a payment invoice). However, for Exit Signs, Emergency Lights, and any product containing batteries, the warranty period is three (3) years under the same terms.

If, during the applicable warranty period, a product is found to exhibit defects in materials or workmanship, the purchaser must notify Factory Direct Lighting Customer Support by email or phone to initiate a warranty claim. Upon approval, Factory Direct Lighting will, at its sole discretion, provide a refund, repair, or replacement.

This warranty is void if the product has not been properly stored, installed, operated, modified, or maintained in accordance with Factory Direct Lighting’s installation instructions, applicable standards such as cETLus or cULus, or accepted industry practices. The purchaser also agrees to make the defective product available for inspection if requested.

Factory Direct Lighting will determine whether to repair, replace, or refund the defective item. Any reimbursement for field labor or service charges must receive prior written approval. Similarly, the purchaser must obtain written authorization before returning any defective product. Upon approval, Factory Direct Lighting will cover reasonable shipping costs related to the return.

Except as expressly stated above, there are no implied warranties, including but not limited to warranties of merchantability or fitness for a particular purpose.

Factory Direct Lighting reserves the right to modify or discontinue this warranty at any time without prior notice. Such changes will apply only to products purchased after the date of the modification or discontinuation.